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How to Get Help


Due to limited resources, the CSHC cannot take telephone calls or respond to emails. All services are provided in person only.  Whether you are helped in a workshop or an individual appointment is solely within the discretion of our staff.

Appointments are assigned through a lottery system. Patrons who are present at 8:30 a.m. will be entered into a random drawing to determine the order their case will be evaluated. If an appointment is appropriate, it will be made for later that day. Appointments are made only for the same day.

All available appointments are usually filled by the end of the morning lottery. It is rare that any appointments are still available if you arrive later in the day. If you need assistance from the CSHC, please make plans to be at the library by 8:25 am for your best chance to receive assistance.

Appointments are not required to attend the workshops. To attend the Name Change workshop, the Introduction to Written Discovery Class, or the Discovery Lab, arrive at the library by 1:20 pm.  Workshops may last up to 3 hours, so plan your parking and child care accordingly. Metered parking near the library is limited, so please use one of the nearby parking garages instead.